Billing Policies/Procedures

Dear Higher-Speed Customer:

As we grow the business and refine our internal business processes we find it necessary to apply a more standardized and efficient approach to billing you…..and getting paid by you, our valued customers.

It is very important that:

1. You maintain current contact information (email and phone number) on your account. Since e-mail is the primary means of communication between you and us (especially for billing purposes) it is extremely important that you monitor your e-mail address of record". Free email accounts can be set up through various sources or we can provide an email account for you as part of your service package.

2. If your e-mail address changes for any reason, it will be imperative you update this information with our billing department. Your invoices are sent by email and lack of receipt of an invoice does not waive payment due date.

Billing Cycle:
15th - Invoices are generated and emailed 15 days before your bill is due. (Before services are rendered.)
1st - Account balances are due in full on the 1st of each month.
2nd - Unpaid accounts on the 2nd of each month is deemed "late" and are subject to a $10.00 late fee
10th - Grace Period ends on the 10th of each month.
11th - Unpaid accounts will be re-directed on the 11th day of each month.

Payment Methods:

We accept, Visa, Master Card, American Express, Discover, Debit Cards, EChecks, Physical Checks, and Cash.

Payment Options:
Auto Payment is easy and hassle free, just set it and forget it!
Pay On Line 24/7 CLICK HERE to reach your client portal.
Pay By Phone, 505-867-3298 Call in, one of our friendly associates would be happy to process your payment.
Pay In Person, we enjoy visiting with our customers and look foward to seeing you!
Higher Speed Internet
2304 US RT 66
Moriarty, New Mexico
Pay By Mail, Mail your payment to;
Higher Speed Internet
PO Box 220
Edgewood, New Mexico, 87015

Our Most Popular Packages: (rates do not show tax)

1M x 768k $ 44.95 pr month plus tax
2M x 1M $ 69.95 pr month plus tax
3M x 1.5M $ 89.95 pr month plus tax

Fast Internet for Tijeras $99.00 pr month plus tax
(More service packages available, give us a call at 505-867-3298)

Discounts:

Save With Pre-pay - 6 months (take a 5% discount) or 12 months (8% discount).

Military Discount -
Be sure to ask about our selected 50% off military packages!

3rdMonth Free -
Get your 3rd month of internet service for paying in full at installation.

Referral Discount -
Like our service? Tell your friends and get a free month of service!

Ministry Discounts -
Pay for installation and get free monthly service! (Call the office for details 505-867-3298)

Penalties & Penalty Fees:


Late Payments
- Payments are deemed "late" when a valid payment has not been received electronically or at the above address on or before the 1st of each month.

Late Payment Penalty
- $10.00 will be charged on the 2nd of the month.

Delinquent Accounts
- Accounts are deemed "delinquent" if payment in full has not been made by the 10th of each month and will be redirected on the 11th of the month.

Redirected Accounts
- This notice will serve as your disconnect notice. If your service is redirected for non-payment, a $25.00 disconnect will be charged to your account.

Reinstatement
- Payment in full of current balance, including late fee's and additional invoicing, is required to reinstate service

Collections
- Accounts with open balances over 30 days will be turned over to collections.

Returned Check Fee / Declined Electronic Payment Fee
If a check is returned for non-sufficient funds, or our electronic payment is declined a $50.00 fee will be assessed on your account.
Term of Service & Cancellation Policy:
All services are month to month. You are committed from the 1st day to the last day of each month. You can cancel the service at any time (with written/e-mailed notice to us). You will not receive a refund for any unused days within the month you cancel service.

We appreciate the opportunity to be your internet service provider and thank you for your business!