FAQ's:
What is the cost of installation?
Standard Installation costs $199.95, or $249.95 depending on line of sight distance from our relay/repeater sites.
What is the service fee?
Standard Monthly costs: $49.95, invoiced quarterly.
What do I get for an installation?
What you receive for our standard installation:
15 or 19 dbi radio/antenna/router mounted on the exterior of your home pointed to our relay network.
Power over Ethernet device
Cabling from the Radio/Antenna/Router to one computer.
What else is required?
We require customers to either provide, or purchase from us, a surge suppression device (with Ethernet surge suppression) or battery backup UPS. Surge suppression is utilized to protect our equipment outside your house.
I have more than one computer I would like on line, can you help with this?
If more than one computer is desired to be on the internet at the same time, we can provide a router acting as a gateway to make this happen, or it may be provided by the client on the day of the installation.
Who owns what?
The radio/antenna/router mounted on the exterior of your home is the property of Higher-Speed Internet. Any internal router, UPS or surge suppression device remains the property of the customer.
What are your areas of coverage?
Currently we provide the microwave wireless high speed Internet to the following communities in the East Mountain Area:
La Madera
Sandia Park
Cedar Crest
Stanley
Tijeras
Moriarty
MacIntosh
Edgewood
Estancia
McIntosh
We anticipate additional communities in the near future
What Kind of Speeds can I anticipate?
This service is a best effort service. We provide our clients the most bandwidth weare capable of providing. We do not charge different prices for different rates. That being said typically we can provide 600K to 1 megabit of download transfer rate, and upto 768K upload. This off course depends on network traffic.
What is your connection to the Internet?
We currently have 4.5 megabits of capacity, in the form of three T-1 connections.